VOC Announces Don Reeve as New Board Chair

Picture of Veterans Outreach Center

Veterans Outreach Center

We are proud to announce that Don Reeve has been appointed as the new Chair of the Veterans Outreach Center Board of Directors. 

Mr. Reeve is a pillar of the Rochester business community, bringing a legacy of operational excellence and executive leadership to VOC. In addition to being a combat veteran of the Vietnam War, he had a remarkable 42-year tenure at Wegmans Food Markets, retiring in 2012 as Senior Vice President and Chief Information Officer. 

However, Mr. Reeve’s commitment to service did not end with his corporate career. He has been a dedicated advocate for our mission for years, serving multiple terms on the VOC Board of Directors, including five years as Board Chair. His return to this leadership role further exemplifies his commitment to expanding our impact and ensuring the long-term sustainability of our programs. 

“We are incredibly fortunate to have Don return as Board Chair to guide our strategic vision in 2026,” Veterans Outreach Center Executive Director & U.S. Army Veteran Laura Heltz said. “His decades of executive leadership and deep institutional knowledge of VOC make him the perfect partner to help us expand our impact. Don is truly invested in ensuring every veteran has the resources to rise.” 

“Returning to lead the Board is a privilege I take to heart because I know firsthand the life-changing impact this organization delivers for our community,” Mr. Reeve said. “I look forward to working with this incredible team to ensure we are doing everything possible to serve those who served us.” 

Please join us in welcoming Mr. Reeve back to the helm. With his leadership and your continued support, we look forward to a year of unprecedented impact for our local veterans.

4 Trauma-Informed Resources for Female Veterans

Picture of Annmarie Cunningham, Care Manager - Female Veteran Focus

Annmarie Cunningham, Care Manager - Female Veteran Focus

Many female veterans may face challenges that often go unseen, and when you come home from service, “safety” can often take on a different meaning. Experiences after separation may include balancing family responsibilities, processing difficult or traumatic experiences, or searching for housing and support that feels secure and stable. 

We built our female veteran program because healing can’t happen without safety. We want to make sure you know about four specific, trauma-informed resources you can use to maintain or reclaim your sense of security. 

 

1. Otto’s Phoenix House 

 

If you’re facing housing instability, traditional shelters may not always be suitable for female veterans. Some shelters might separate mothers from their children or can’t accommodate families. 

We opened Otto’s Phoenix House (OPH) in early 2025, and it’s the only shelter specifically designed for female veterans and their children in our area. OPH prioritizes security and privacy so you can focus on stability and move toward permanent independence.

 

Related Post: Why Economic Stability is a Critical Issue for Female Veterans

 

2. Hydromassage Therapy & Reiki 

 

We know that there can be a connection between physical pain and emotional trauma. The VA reports that about one in three female veterans experienced sexual harassment or assault while serving. For those with MST, traditional massage or physical therapy can be difficult.  

Our Morale Center offers a hydromassage chair that provides the benefits of a traditional massage, like stress reduction, pain relief, and better circulation, but without any direct physical contact. Similarly, Reiki therapy offers a natural holistic energy therapy of Japanese Origins. This gentle treatment reduces stress, promotes relaxation, and enhances the body’s natural healing ability.

 Related Post: Reinterpreting Veteran Needs for the Future of Services 

3. Women-Only Support Groups

 

Isolation can be a difficult part of transitioning back to civilian life after military service. For some women who served, it may feel challenging to find spaces where their experiences are understood. A space that allows for understanding without judgment can be especially valuable. 

“Just Because… We Are Women” is one of the many veteran groups we facilitate and is designed to give you the space and camaraderie to not feel so alone. This group is run by women and is for female veterans only. We also offer a women’s crafting group for those who love to create, and the goal is the same: community, camaraderie, and connection. We want to build something where you feel seen, heard, and physically and emotionally secure among peers who have walked a similar path.

 

4. Wellness Services

 

Access to essential resources is closely tied to the ability to heal. When individuals are navigating food insecurity or unmet health needs, it can affect both physical and emotional well-being. Our Quartermaster services, fitness center, and outdoor recreation programs support trauma recovery by addressing these foundational needs and helping restore a sense of security.  

The Quartermaster program provides food, clothing, and basic hygiene essentials free of charge to make sure that you have what you need to live a healthy lifestyle. Similarly, our fitness center is a place where you can reconnect with your physical strength on your own terms. Both resources are here to help you rebuild your foundation, so you can focus on the bigger picture of your health and happiness.   

Our outdoor recreation program offers another outlet for healing centered around nature. Through our Hiking and Outdoor Open groups, you have multiple opportunities and ways to build resilience and camaraderie. 

 

Related Post: Backed by Research: Benefits of Mindfulness for Veterans with PTSD 

  

You don’t have to navigate this alone. 

If you want to learn more about any of these resources or just want to talk to someone who gets it, please contact us today at 585.546.1081 or visit us at 447 South Avenue, Rochester, NY. 

Backed by Research: Benefits of Mindfulness for Veterans with PTSD

Picture of Jeff Klein, Wellness Programs Manager

Jeff Klein, Wellness Programs Manager

As access to mental health research and resources has grown over the years, a number of studies have been conducted to identify the benefits of mindfulness. A quick look at Google Trends shows that interest in web searches for “mindfulness” has increased significantly over the past 10 years. Interestingly, searches for “mindfulness” reached 100 (peak popularity) in April 2020. Presumably, this is due to people searching for ways to cope with the stress of the pandemic. The chart below shows the growth of mindfulness Google searches from 2004 (ranking 10) through June 2025 (ranking 64).

A note on the “Interest over time” rankings from Google: “Numbers represent search interest relative to the highest point on the chart for the given region and time. A value of 100 is the peak popularity for the term. A value of 50 means that the term is half as popular. A score of 0 means there was not enough data for this term.”  

As interest in mindfulness surged, researchers began exploring the benefits specifically for veterans with post-traumatic stress disorder (PTSD) and found some positive results.  

What is Mindfulness?

The American Psychological Association defines mindfulness as “awareness of one’s internal state and surroundings. The concept has been applied to various therapeutic interventions – for example, mindfulness-based cognitive behavior therapy, mindfulness-based stress reduction, and mindfulness meditation – to help people avoid destructive or automatic habits and responses by learning to observe their thoughts, emotions, and other present-moment experiences without judging or reacting to them.” 

In short, it’s the practice of being aware of your mind, body, and feelings in the present moment to create feelings of calm.  

The Mayo Clinic states that “spending too much time planning, problem-solving, daydreaming, or thinking negative or random thoughts can be draining and make you more likely to experience stress, anxiety, and symptoms of depression.” For veterans with PTSD or other mental health challenges, stress, anxiety, and symptoms of depression may stem from experiences during their military service.  

Mindfulness and PTSD 

 1. Mindfulness-Based Processes of Healing for Veterans with Post-Traumatic Stress Disorder  

A research paper from the National Library of Medicine titled Mindfulness-Based Processes of Healing for Veterans with Post-Traumatic Stress Disorder conducted a study using in-depth interviews with 15 veterans after attending multiple mindfulness sessions. All veterans in the study had a positive PTSD diagnosis, and the results were promising:  

Veterans identified six core areas that the mindfulness sessions helped with:  

  1. Dealing with the Past: Helped deal with memories differently and created interest/curiosity in how they got to where they are. They also opened the possibility of revisiting locked away memories and allowed them to come to a better understanding of themselves. One participant described finding “that peace and forgiveness, and I can start to relieve some of that guilt.”  

  2. Staying in the Present: Participants reported feeling less caught up in thoughts about past or future events as a key skill, offering protection from distressing thoughts about the past.  

  3. Acceptance of Adversity: Participants said the mindfulness activities helped them accept their current reality, even when it was challenging, and allowed them to see pain in a different light.  

  4. Breathing Through Stress: This gave the participants an alternative to stressful situations and allowed them a moment to work through their stress first before reacting.  

  5. Relaxation: Helped participants feel more relaxed and physically better. Some said it helped them fall asleep and described a “warmness” in the body and a “cleansing feeling.”  

  6. Openness to Self: The mindfulness activities helped the participants become kinder to themselves, which enhanced their relationships. Some described the group structure of the activities and instruction as helping them become more open to others.  

2. VA Management Brief No. 88: Evidence Map of Mindfulness  

A Management Brief from the Department of Veterans Affairs (VA) reported that “the most consistent beneficial effect for various mindfulness interventions was reported for depression. Published meta-analyses of MBSR also indicated beneficial effects compared to passive control (e.g., no intervention) on overall health and psychological outcomes and for chronic illness. In addition, reviews indicated positive effects of Mindfulness-based Cognitive Therapy (MBCT) for mental illness and of various mindfulness interventions for somatization disorders.”  

In short, mindfulness activities showed to help with symptoms of depression, overall health, mental illness, and chronic illness. It also helped with “somatization,” or the conversion of a mental state, such as depression or anxiety, into physical symptoms.  

3. VA Researcher Exploring Meditation as a Therapy for PTSD  

An article from the VA Office of Research & Development, VA Researcher Exploring Meditation as a Therapy for PTSD, reported that Dr. Ariel Lang, Director of the Center of Excellence for Stress and Mental Health at the VA San Diego Healthcare System and Clinical Phycologist and Professor at University of California San Diego found a connection between mindfulness/meditation and relief from PTSD symptoms.  

“You can think of PTSD in some way as an attention disorder,” Dr. Lang said. “What happens when someone has a flashback or an unwanted memory is their attention is diverted to someplace else, someplace they don’t want to think about right now. If you think about it that way, managing PTSD is about keeping your attention where you want it to be. One thing that meditation does – and this is certainly true of mindfulness meditation – is help to train attention.  

“PTSD is also a disorder of arousal, so you get the jumpiness, the physical sensations, the panic-like symptoms. It looks like meditations such as mantram repetition and transcendental meditation may be really helpful for easing hyperarousal symptoms.”  

Helping Veterans Find Calm  

While there is still more research to be done, it’s becoming clearer that there are real benefits for veterans experiencing symptoms of PTSD through mindfulness activities. Veterans Outreach Center offers a weekly Meditation Monday group where veterans engage in somatic breathwork, which focuses on control and awareness of the breath to enhance overall well-being. Contact us today to learn more about our mindfulness and other health and wellness programs. 

VOC Travels to D.C. to Advocate for Non-Opioid Prescriptions for Veterans

Picture of Laura Heltz, Executive Director & U.S. Army Veteran

Laura Heltz, Executive Director & U.S. Army Veteran

For more than a decade, I’ve been working with veterans who struggle with substance abuse. I’ve seen veterans at every stage of recovery – some of whom were able to overcome their addiction; others who relapsed; and, tragically, some who overdosed. In too many of these cases, this all could have been avoided if not for their reliance on prescription opioids. These brave servicemembers stood up for our country and freedoms only to be knocked down by addiction to medication that is supposed to help them manage chronic and post-surgical pain. This is an epidemic that is unfair to the people who served our country.  

Veterans and Opioid Use by the Numbers

I’ve been doing advocacy for with a fantastic organization called “Voices for Non-Opioid Choices.” They are a “nonpartisan coalition dedicated to preventing opioid addiction before it starts by increasing patient and provider access to non-opioid therapies and approaches to manage acute pain.” They report that: 

  •  Nearly half of combat-wounded veterans report misuse of prescription opioids. 

  • Drug overdose mortality rates among veterans increased by 53% from 2010 – 2019. 

  • The healthcare costs of prescription painkiller abuse among service members is roughly $1 billion a year. 

They go on to say that “Acute pain patients often receive powerful, addictive medications to manage their pain. The surgical setting, in particular, has become a potential path to long-term opioid abuse in America.” 

In July 2022, the Substance Abuse and Mental Health Services Administration (SAMHSA) released its 2020 National Survey on Drug Use and Health: Veteran Adults. This report found that in 2020:  

  • 490,000 veterans aged 18+ reported prescription opioid misuse. 

  • 53,000 veterans aged 18+ reported prescription opioid misuse and heroin use (heroine is a chemically similar drug to opioids, and prescription opioid use can be a steppingstone to other drugs). 

  • Misue of prescription pain relievers is much more common than heroin use. 

 And these are just the veterans who chose to report the misuse. The number of veterans misusing prescription opioids and those using both the prescription and heroin/other drugs is undoubtedly higher than this. 

 How We’re Advocating for Veterans 

On April 17th, Veterans Outreach Center and 79 other organizations signed a letter written by Voices for Non-Opioid Choices to the U.S. Department of Veterans Affairs urging them to update their coverage policy to include non-opioids in their formulary. The formulary is a list of medications and related information that guides prescribing practices, based on the judgment of healthcare professionals. You can read the full letter here, but this paragraph is of particular importance: 

“Unfortunately, the VA National Formulary (“VANF”) does not include several FDA-approved, safe, and effective non-opioid analgesic products, meaning VA patients have little choice in managing their acute pain symptoms. As a result, the policy embraced by the VANF unnecessarily exposes our nation’s veterans to opioid-based analgesic products. This decision is putting their lives in jeopardy.” 

Our veterans need to be set up for success after their military service, and that includes access to non-addictive, non-opioid prescriptions. 

 

I’ve also spent time on Capitol Hill in Washington, D.C., meeting with House and Senate

 members/staffers to advocate for H.R.10396 – NOPAIN for Veterans Act. Introduced into the house on December 12th, 2024, this bill does exactly what the letter we signed asked the VA to do: “To amend title 38, United States Code, to ensure that the Secretary of Veterans Affairs furnishes certain non-opioid pain medications to veterans, and for other purposes.” 

As I said at the beginning – I’ve been working with veterans who have been dealing with

 substance abuse for more than a decade. It feels good to start looking at ways to get upstream of this problem instead of always reacting to it after the fact. The absolute s

urest way to reduce opioid addiction is to ELIMINATE exposure in the first place. And that starts in the healthcare setting.

How Free Bus Passes Address Veteran Economic and Mental Health Barriers

Picture of Laura Heltz, Executive Director & U.S. Army Veteran

Laura Heltz, Executive Director & U.S. Army Veteran

Imagine the return of a veteran after years of dedicated service. Their world, initially involving camaraderie and clear directives, has been replaced by the complex civilian world. For some veterans, this transition may be eagerly anticipated, but it can come with unforeseen battles fought on the streets on which they live and in their own minds. These can lead to both economic hardship and/or mental health challenges. For those veterans, the availability of accessible public transportation is a critical, albeit sometimes overlooked, factor that influences both financial stability and psychological well-being.   

The Weight of Financial Strain on Veteran Mobility  

The costs of owning a vehicle – purchasing, gas, insurance, routine maintenance – can be a barrier for veterans looking for work or who are managing limited incomes. Even the cumulative daily expenses of public transit fares, when factored into a tight budget, can create a significant economic burden.  

This financial impediment to mobility comes with consequences:  

  • Employment Disparity: Without reliable and affordable transportation, veterans may be unable to access job opportunities located beyond walking or cycling distance. This can restrict their employment search to immediate vicinities, often limiting options or forcing acceptance of lower-wage positions. The inability to commute consistently can also lead to job loss, perpetuating a cycle of financial insecurity. 

    Educational and Vocational Barriers: Access to vocational training programs, higher education, or skill-building initiatives often requires consistent attendance at specific locations. When transportation costs are prohibitive, veterans may be compelled to forgo these educational pursuits, limiting their long-term earning potential and upward mobility in the civilian workforce.  

In short, the economic barrier to transportation directly undermines a veteran’s capacity for financial independence and long-term prosperity.  

Related Post: Why Economic Stability is a Critical Issue for Female Veterans  

Mental Health and Navigating Public Spaces  

Service-related conditions frequently include “invisible wounds,” such as Post-Traumatic Stress Disorder (PTSD), Traumatic Brain Injury (TBI), and various forms of depression or anxiety. These conditions, while not always externally apparent, can affect a veteran’s ability to navigate public environments, including public transportation systems.  

The manifestations of these mental health barriers include:  

  • Sensory Overload and Hypervigilance: Unexpected sounds, sudden movements, and the general noise of public spaces can trigger heightened anxiety, sensory overload, or hypervigilance in veterans with PTSD or TBI. This can make commuting uncomfortable. 

  • Cognitive and Navigational Challenges: Veterans with TBI may experience difficulties with memory, spatial orientation, or complex problem-solving, making it challenging to decipher intricate bus routes, remember stops, or manage transfers effectively. This can lead to increased stress and confusion. These mental health barriers directly impact access to critical services and social integration:  

  • Missed Healthcare Appointments: The stress or cognitive difficulty associated with using public transit can directly result in missed appointments at VA medical centers or private clinics. This discontinuity of care can exacerbate mental health conditions, delay treatment, and lead to poorer health outcomes. 

  • Limited Social Engagement: A lack of comfortable and reliable transportation can prevent veterans from participating in support groups, community events, or social gatherings with family and friends. This isolation can compound feelings of loneliness and negatively impact mental well-being, hindering the vital process of social reintegration.  

Related Post: How Outdoor Recreation Provides Relief for Veterans  

How Free Bus Pass Programs Address These Barriers  

In 2020, we partnered with the Monroe County Veteran Service Agency and RTS to launch a free bus pass program for veterans. This program serves as a targeted and highly effective intervention against these interconnected economic and mental health barriers. Its design offers multiple benefits:  

  • Direct Economic Relief: By providing complimentary access to public transportation, such programs immediately eliminate the financial burden of daily fares. This allows veterans to allocate their limited financial resources to other essential needs, such as housing, food, or medical expenses. The reduction in transportation costs can directly enable employment by facilitating commutes, thereby fostering greater financial stability. 

  • Mitigation of Mental Health-Related Travel Stressors: Free veteran bus passes simplify the travel process. Without the added stress of managing fares, determining costs, or worrying about affording the next ride, veterans can experience a less anxious journey. Furthermore, while the environment of public transit itself may still present challenges, the predictability afforded by a pre-paid pass and the absence of transactional anxiety can lower overall stress levels. This increased predictability may make public transit a more viable option for veterans managing PTSD or anxiety, encouraging attendance at therapy sessions, medical appointments, and support groups that are crucial for mental health management. 

  • Enhanced Access to Vital Resources: By removing both financial and psychological disincentives, our free bus pass program directly improves access to a wide array of resources critical for veteran well-being. This includes reliable transportation to:  

    • Employment and Education: Facilitating job searches, interviews, and consistent attendance at work or training, thereby directly impacting economic stability. 

    • Healthcare Services: Ensuring consistent access to VA and community-based mental health and medical appointments, crucial for managing chronic conditions and invisible wounds. 

    • Social Support Networks: Enabling participation in community activities, veteran support groups, and family engagements, directly combating social isolation and fostering a sense of belonging.  

An Investment in Veteran Well-being  

The challenges faced by veterans concerning economic stability and mental health are often made worse by transportation limitations. Our free bus pass program for veterans represents a strategic and cost-effective intervention that directly addresses these critical barriers. By alleviating financial burdens and mitigating psychological stressors associated with travel, veterans are empowered to access employment, education, healthcare, and social support. This, in turn, contributes significantly to their overall well-being, successful civilian reintegration, and sustained contributions to society. Investing in accessible public transit for veterans is not merely a benevolent gesture but a judicious commitment to their lasting health, economic security, and community engagement. Click here to learn more about our free bus pass program. 

Reinterpreting Veteran Needs for the Future of Services

Picture of Laura Heltz, Executive Director & U.S. Army Veteran

Laura Heltz, Executive Director & U.S. Army Veteran

The understood contract between our country and its veterans has historically centered on tangible forms of compensation and care, such as access to medical services, benefits, shelter, and assistance in finding secure and meaningful civilian employment. These obligations are, without question, foundational pillars of our societal responsibility for those who wore our nation’s uniform. Yet, as we continue to assess the veteran support landscape, a more encompassing understanding of “need” requires our consideration. Veterans Outreach Center (VOC) has witnessed the evolving lives of veterans since its inception in 1973, and in the same way our founders felt, we are compelled to continually reevaluate the traditional models of veteran services to keep up with their changing needs and preferences.   

Well-Being, Connection, and Purpose

The evolution of veteran services emphasizes the transition from solely receiving foundational benefits to striking a balance between transactional benefits and holistic well-being. This evolving transition prioritizes:  

  • Comprehensive well-being that extends beyond baseline “fixes” of specific ailments to encompass the overall physical, mental, and emotional flourishing. It implies an approach that empowers veterans to be active agents in their journey toward sustained health.  

  • While economic stability is a primary need, many veterans seek to apply their unique skills and military experiences to a job or career that provides them with inherent meaning – a demonstrable contribution to society and their community.  

Related Post: Why Economic Stability is a Critical Issue for Female Veterans

  • True reintegration extends beyond the basic utilization of services, instead signifying paths for veterans to navigate and find meaningful participation in the broader community. 

Instead of merely treating symptoms, we must diagnose and resolve the root causes of veteran challenges. A food pantry might address hunger, but the underlying issue could be unemployment. If job assistance isn’t enough, the ultimate root might be a lack of community and connection, which can be found at peer support groups. We understand this at VOC and structure our services in a way that allows us to treat the symptoms while working toward the identification and resolution of the root causes.

Becoming a Center of Holistic Support  

At VOC, we’re proud to embrace a comprehensive understanding of veteran services. We don’t purely serve as a conduit or middleman for foundational services; instead, we strive to go beyond that and provide individualized, holistic support that serves the entire veteran as a human.  

Healing Through Hydromassage  

In addition to offering established wellness initiatives like art therapy, outdoor recreation groups, and mindfulness practices, we recognize the need to support veterans navigating other service-related health challenges. Hydromassage is an effective method for pain management in a safe and supportive environment.  

For instance, veterans exposed to Agent Orange often face conditions like peripheral neuropathy. This causes numbness, tingling, or prickling in the toes or fingers in the early stages that can spread to the feet or hands. In later stages, it can cause burning, throbbing, or shooting pain that is worse at night. Hydromassage, as a therapeutic modality, demonstrates potential for alleviating neuropathic symptoms through improved circulation and pain reduction.  

The U.S. Department of Veterans Affairs (VA) states that one in three female veterans reports that they experienced sexual harassment or assault while in the military. For these veterans battling the intertwined burdens of military sexual trauma (MST) and chronic pain, traditional, hands-on therapies can be problematic. The experience of MST violates personal boundaries and can lead to touch aversion, hypervigilance, and the potential for physical touch to trigger distressing memories or physiological stress responses. Hydromassage is a beneficial alternative, delivering the therapeutic effects of massage, such as pain alleviation, stress reduction, and improved circulation, without direct physical contact. This creates a crucial sense of safety, control, and alignment with trauma-informed care principles.  

The Power of Peer Support  

We actively cultivate opportunities for communal engagement, from peer support programs to shared activity groups, all hosted within a welcoming environment designed to help veterans feel safe, understood, and supported. The effectiveness of peer support for veterans is particularly notable, stemming from the connection forged through shared lived experiences, especially military service and often personal recovery journeys. This common ground grows empathy, reduces the stigma often associated with seeking help, and builds upon the inherent trust and camaraderie of military culture. This deeply relational support translates into significant positive outcomes, including reductions in PTSD symptoms, depression, and anxiety, alongside increased empowerment and self-efficacy.  

Our Steve Preston Peer Connection Center (PCC) gives veterans a space to come together and connect. Groups such as the Men’s Recovery Group, Cultivating Resilience, and Open Art Studio are led by a licensed clinician or certified peer specialist, serving as vital bridges that guide fellow veterans through complex systems and encourage sustained engagement with care and support. These programs enhance social integration and combat feelings of isolation.  

A study from the VA revealed a significant correlation between the frequency of engagement with peer specialists and positive changes in psychiatric symptoms. Veterans who had over twelve contacts with a peer specialist (“high engagers”) were substantially more likely to experience reliable positive symptom changes (over 40%) compared to those with fewer than twelve contacts (“low engagers,” 24%) and a control group (11%). While no significant differences in hope were observed between groups, these results strongly suggest that more frequent, sustained interactions with peer specialists yield greater mental health benefits. 

Fitness for Physical and Mental Resilience  

Regular exercise offers physical benefits, which are crucial for addressing the high incidence of musculoskeletal injuries among veterans, improving cardiovascular health, and aiding in weight management. For those with service-related injuries, adaptive exercise ensures these benefits remain accessible.  

The mental health advantages of exercise are equally compelling. Physical activity elevates mood and alleviates symptoms of PTSD, depression, and anxiety. It also enhances sleep quality, improves cognitive functions like memory and concentration, which are often impaired by trauma, and provides a valuable sense of routine, purpose, and empowerment. For many veterans transitioning to civilian life, the discipline and accomplishment derived from a fitness regimen, coupled with the potential for social interaction in group settings, are invaluable tools for resilience and adaptation.  

At the height of the COVID-19 pandemic, a time of significant stress and isolation, we safely opened our on-site fitness center, giving veterans a vital and safe space to continue working on both their physical and mental health.   

Related Post: Tips for Veterans to Build and Maintain an Exercise Routine for Lasting Mental Health Benefits  

Strengthening the Whole Veteran  

Providing the fundamental entitlements of veterans remains a critical societal duty. However, a thoughtful consideration of the path forward, particularly within communities like ours in Rochester, New York, mandates an expansion of society’s vision of veteran services. To honor service is to facilitate stability and conditions for flourishing. By nurturing and strengthening the complete well-being of our veterans, we simultaneously enrich the vitality and strength of our community.

Why Economic Stability is a Critical Issue for Female Veterans

Picture of Laura Heltz, Executive Director & U.S. Army Veteran

Laura Heltz, Executive Director & U.S. Army Veteran

Rochester—and the nation as a whole—has come a long way in recognizing and honoring military veterans, especially those from the Vietnam era who still carry the pain of a difficult homecoming. But beyond the welcome home lies a deeper, ongoing challenge—particularly for women veterans transitioning back into civilian life: the fight for economic stability.

This financial struggle, often overlooked, has a profound effect on their overall well-being and ability to reintegrate successfully. In 2023, 65% of female veterans across the country reported not having enough money to make ends meet. Understanding how this issue plays out locally, here in Rochester, is not just important—it’s urgent.

Economic stability is the bedrock upon which health, housing security, and overall quality of life are built. For the female veterans who call Rochester home, financial hurdles can turn their transition from service into another battle for them to fight.

The Unique Economic Battlefield for Rochester’s Female Veterans 

While military service equips people with invaluable skills and discipline, achieving financial security in the civilian world often presents obstacles for female veterans. 

  • Employment and Underemployment Challenges: National data reveals women veterans frequently face higher unemployment rates than their male counterparts, even with comparable or higher education levels. However, these women bring unique skills and experiences from their military service that can greatly benefit the civilian workforce. Are female veterans finding equitable opportunities within Rochester’s diverse job market, spanning healthcare, optics, education, and advanced manufacturing? They may grapple with translating their military experience into terms that civilian employers readily understand. What’s more, gender bias can lead to their skills being undervalued, or they may encounter outdated perceptions that question their status as “real” veterans compared to men, potentially impacting hiring and advancement opportunities. 

  • The Wage Gap and Local Cost of Living: Like many women in the civilian workforce, female veterans often earn less than male veterans. This disparity is frequently linked to occupational segregation, which concentrates women in traditionally lower-paying fields. When considered against the cost of living, including housing, transportation, and utilities, this wage gap becomes even more impactful, making it significantly harder for female veterans, especially heads of households, to achieve financial footing. 

  • Compounding Factors Magnifying Financial Strain: Some female veterans are single parents or primary caregivers, adding another layer of complexity. The availability and high cost of quality childcare can directly limit employment options or consume a large portion of their income.  Additionally, the lasting impacts of military service—such as chronic pain, service-connected disabilities, or Post-Traumatic Stress Disorder (PTSD) resulting from combat or Military Sexual Trauma (MST)—can make it difficult for veterans to maintain steady employment and achieve their full earning potential. Accessing business loans or capital can present further barriers for entrepreneurship. 

Why Economic Stability is Critical 

Addressing these financial challenges is important for several interconnected reasons that directly impact the health and vitality of our community: 

  • Foundation for Overall Well-being: Financial stress is intrinsically linked to adverse health outcomes. Economic instability can exacerbate anxiety and depression, delay necessary medical or dental care, and hinder access to specialized services unique to veterans’ needs. Stability provides the means for secure housing, nutritious food, and consistent healthcare access – fundamental components of well-being. 

  • Preventing Negative Outcomes like Homelessness: The link between financial hardship and housing instability is stark. Female veterans are already at a higher risk of homelessness compared to both male veterans and non-veteran women nationally. High housing costs can push financially vulnerable female veterans closer to the edge. Ensuring economic stability is an essential preventative measure against homelessness, reducing the strain on emergency services, and promoting dignity. 

Related Post: Understanding the Female Veteran Homelessness Crisis 

  • Enabling Successful Transition and Community Contribution: When female veterans are economically secure, they are empowered to fully utilize the exceptional skills, leadership qualities, and resilience gained through service. They actively contribute to Rochester’s economy and civic life, enriching our workplaces and neighborhoods. Financial stability promotes independence and benefits our entire community. 

Resources and the Path Forward

While resources exist, ensuring they effectively reach and serve Rochester’s female veterans requires ongoing attention and immediate local action. 

Identifying Local Gaps 

We must ask critical questions here in Rochester: Are there enough local initiatives explicitly focused on financial literacy, career counseling tailored to female veterans, affordable childcare solutions, and support for female veteran entrepreneurs? The need for these initiatives is clear, and it’s up to us as a community to ensure they exist and are effective. Is there sufficient awareness among Rochester-area employers regarding the unique value and potential transition challenges of female veterans? Do local homeless service providers have the resources to fully address the safety and support needs of female veterans? These are the questions that need our attention and action. 

 Veterans Outreach Center offers a strong foundation of services for female veterans, but meeting their needs requires the involvement of the entire community. Our recently opened Otto’s Phoenix House provides transitional housing for female veterans who need additional time and support before settling into a home of their own. Designed for veterans who are actively working toward personal and professional stability, Otto’s Phoenix House offers a place to heal, rebuild, and prepare for the next chapter in life.  It places an emphasis on community and accountability, ensuring that every veteran has the tools needed to transition successfully into long-term, independent housing. 

Related Post: How Outdoor Recreation Provides Relief for Veterans 

A Call to Action for the Rochester Community

  • Employers: Learn how military skills, including those from non-combat roles, translate to civilian success. Offer mentorship opportunities. Partner with veteran service organizations.

  • Service Providers: Ensure services are trauma-informed, gender-responsive, and easily accessible. Collaborate across organizations to provide holistic support addressing interconnected needs like housing, healthcare, childcare, and employment.

  • Community Leaders & Citizens: Advocate for policies and programs that support female veterans’ economic stability. This could include advocating for affordable childcare solutions and increasing awareness of the distinct struggles faced by female veterans. Challenge biases and stereotypes when you encounter them. Support local organizations working directly with veterans. Raise awareness about these issues. Policymakers, your role is crucial in shaping the systemic changes needed to address these issues. Advocate for policies that promote affordable housing and accessible healthcare for female veterans.

Related Post: The Long-Term Effects of Low-Level Blasts: New Legislation Offers Hope for Disability Benefits

 Investing in Rochester’s Female Veterans is an Investment in Rochester 

All too often, the journey from military service to civilian life presents distinctive financial hurdles for many female veterans in Rochester. These challenges demand our focus and collective effort. Prioritizing the economic stability of female veterans is not only a way to honor their service—it’s also an investment in the strength, diversity, and prosperity of the Rochester community as a whole. Let’s work together to ensure that the women who said yes for our country have the resources and opportunities to build secure and prosperous futures at home.

Your support, whether through volunteering, advocacy, or financial support, can make a significant difference in the lives of our veterans. Click here to get started or learn how you can support our mission.

How Outdoor Recreation Provides Relief for Veterans

Picture of Jeff Klein, Wellness Programs Manager

Jeff Klein, Wellness Programs Manager

Without a doubt, navigating mental health challenges is one of the hardest things a person can go through. Between the racing thoughts, anxiety, and fear – or even a veteran who just needs to blow off some steam – finding help can be difficult. Traditional mental health care is important for treatment, but it’s not a universal solution.

However, outdoor recreation offers a different approach that some veterans find liberating. Research continues to show that it is a powerful and effective tool for veterans.

Nature’s Healing Power

Whether it’s due to communication barriers, past experiences, or just feeling disconnected, the limitations of standard approaches have sparked conversation about more holistic and personalized paths to healing. A study in the National Library of Medicine says that exposure to nature significantly improves mental health and well-being by reducing stress, anxiety, and depression. Researchers found that spending time in natural environments could help people make calmer, more thoughtful decisions and feel more relaxed.

The healing occurs through multiple mechanisms:

  • Natural environments provide gentle, non-demanding stimuli that facilitate mental restoration without overwhelming the senses.
  • ·Activities like hiking provide physical exercise, which releases endorphins and can improve one’s sense of well-being and reduce stress.
  • ·Group outdoor programs create spaces of shared understanding where veterans can talk and reduce feelings of isolation. This can help veterans form support systems.

Outdoor recreation is a holistic approach that recognizes each veteran’s unique journey. From fishing trips that teach patience to hiking trails that rebuild confidence, these experiences help veterans create tools for long-term resilience and build camaraderie.

The Ongoing Journey

Nature doesn’t promise all – or instant – solutions, but it offers veterans a space to breathe, reflect, and rebuild. Contact us today to learn more about how you can get involved in VOC’s outdoor program.

From Scrub Tech to Trailblazing Advocate: Marlene Roll’s Unstoppable Service to Veterans

Veterans Outreach Center

This Women’s History Month, Veterans Outreach Center celebrates Marlene Roll, a woman whose life is a powerful testament to the impact of dedicated service. From her time as an Army Operating Room Technician to her groundbreaking leadership within the Veterans of Foreign Wars (VFW) and beyond, Marlene has consistently broken barriers and championed the cause of her fellow veterans. Her story is one of resilience, leadership, and a deep-seated passion for advocacy.

Marlene’s journey began in 1986 when she enlisted in the US Army Reserve. Her eight years of service, including deployment during Operation Desert Shield/Desert Storm, saw her excel as an Operating Room Technician, earning commendations for her resourcefulness and initiative and achieving the rank of Sergeant. This demanding experience laid the foundation for a lifetime of service. 

Upon returning home, Marlene immersed herself in the veteran community, joining the VFW in 1991. Often the first woman to hold many positions she filled, she served three terms as Post Commander, rose to Erie County Commander, and, in 2015-16, became the Department Commander for New York State. Throughout her VFW career, she held crucial roles, including Special Recruiter, Membership Chairman, Patriotic Instructor, Chief of Staff (for two terms), State Inspector, and Women Veteran Chairperson (for three terms). She even formed a new, ‘Female Focused’ VFW post – the first of its kind in the nation, Kubik/Galloway Post #12097, in 2010. 

Her influence and advocacy extended to the national level, where she served as a Certified National Recruiter for 13 years, a VA Accredited Veterans Service Officer, a member of the National Legislative Committee for many years, and a key National Women’s Committee member. Marlene testified before Congress on the critical issue of sexual assault in VA Hospitals, demonstrating her fearless commitment to addressing complex challenges facing veterans. She held dual accreditation with the American Legion and the VFW. 

As Director of Erie County Veterans Services, she spearheaded initiatives to connect with the veteran community, including partnering with local organizations to conduct Town Hall Outreaches, creating a database of unemployed veterans to circulate job opportunities, and organizing job fairs. She established a weekly presence in the Buffalo Veterans’ Treatment Court, assisting veterans with claims and services. As Interim Director of Monroe County Veterans Service Agency, she helped modernize the agency. She later continued this crucial work as an Assistant Department Service Officer for the Department of New York VFW. 

However, Marlene’s commitment extends far beyond the VFW and government agencies. Her extensive involvement in organizations like the Military Order of the Cooties, American Legion, 40 & 8, DAV, and Am Vets, as well as her service on numerous boards (Higher Ground NY, WNY National VA Cemetery, Buffalo Naval & Military Park, and the VA Batavia Veteran’s Home), showcases her holistic approach to veteran support. As of 2023, she is President of the New York State Council of Veteran Organizations. 

Beyond her advocacy, Marlene is a successful entrepreneur. For 17 years, she used her business acumen and dedication to providing quality care to design, build, and operate Tri-County Kennel, Inc. 

Marlene’s passion is also evident in her role as a mentor. She serves as a Veteran Mentor in Judge Russell’s Veterans Treatment Court and a Veteran Advisor to PACT, now the Veterans Experience Committee, at the Buffalo VA, guiding veterans through complex systems and providing invaluable support. Her tireless work has directly improved the lives of many veterans, and her impact is recognized with the Susan B. Anthony Award and induction into the NYS Veterans Hall of Fame. 

“While I may have been naïve going into the military, it has given me many life lessons and opportunities and has made me who I am today,” Marlene said. “I choose to continue to serve my veteran community out of passion for those who have also served our great country and the families they left behind while volunteering or drafted.” 

Marlene Roll, supported by her husband, Jim, for 38 years, is a true trailblazer. She embodies the spirit of selfless service, breaking down barriers and paving the way for future generations of women veterans. This Women’s History Month, we salute Marlene – a dedicated advocate, a proven leader, and an inspiration.

Understanding the Female Veteran Homelessness Crisis

Picture of Laura Heltz, Executive Director & U.S. Army Veteran

Laura Heltz, Executive Director & U.S. Army Veteran

For female veterans, the transition to civilian life can be full of unique challenges, and for some, it leads to the devastating reality of homelessness. This isn’t a simple issue with easy answers; it’s a complex web of trauma, economic hardship, and systemic barriers. To truly understand and address this crisis, we have to look deeper than the surface and recognize the specific struggles faced by women who have served.

Understanding the Scope of the Problem 

The statistics paint a concerning picture. Female veterans are at a higher risk of homelessness compared to male veterans and civilian women. Data from the U.S. Department of Housing and Urban Development shows that, despite total homelessness among veterans decreasing, homelessness among female veterans increased by nearly 24% from 2020 to 2023. The data also states, “In that same period, the number of unsheltered women Veterans—those living on the streets, in a car, or in another unsafe situation—jumped nearly 48%, from 1,464 to 2,165.” 

The trend is clear: these women are facing housing instability at an alarming rate.

The Unique Challenges of Female Veterans Experiencing Homelessness 

Female veterans facing homelessness endure a distinct set of challenges that compound the already large challenges of housing instability. They often grapple with heightened safety concerns, as traditional shelters may not provide adequate security or privacy. For female veterans who have experienced military sexual trauma (MST), this vulnerability can make life even more challenging. Female veterans who experienced MST can have heightened anxiety and fear in communal living situations. Data from the Department of Veterans Affairs reports that one in three women say they experienced MST during their military service. 

Furthermore, many female veterans are mothers, adding the complex challenge of childcare to their search for stable housing. The lack of family friendly shelters and support services makes it harder to maintain custody of their children and provide a safe environment for them. What’s more, access to essential healthcare – particularly mental health and reproductive health services – becomes more challenging without a consistent address. This lack of access can worsen existing health conditions and hinder their ability to find a job or stable housing. 

Beyond these practical difficulties, female veterans also confront a unique form of social isolation. The stigma surrounding homelessness, coupled with the often-overlooked presence of women in the veteran community, can lead to feelings of invisibility and despair. They may hesitate to get help due to shame or fear of judgment, further isolating them from crucial support networks. The intersection of gender, veteran status, and homelessness creates a complex web of challenges that demand specialized interventions. 

It’s not simply a matter of providing shelter; it’s about addressing the underlying traumas, supporting family structures, and ensuring access to comprehensive care that acknowledges the unique experiences of women who have served.

How You Can Make a Difference 

Fortunately, there are solutions. Our recently opened Otto’s Phoenix House provides safe, supportive housing designed specifically for female veterans and their children, offering a stepping stone to stability and self-sufficiency. But specialized housing is just one piece of the puzzle. We must also address the root causes of homelessness through access to a full suite of supportive services like wellness, employment, job training, and more. VOC offers these services, among others, to veterans free of charge. 

Community involvement is crucial, too. You can make a difference by volunteering your time, making a financial investment, raising awareness, and fostering empathy. Together, we can break down the stigmas and build a more supportive environment. 

Let’s remember that these women have served our country with honor and dedication. They deserve our unwavering support as they navigate the challenges of civilian life. By recognizing their unique needs and working together, we can ensure that every female veteran has a safe place to call home and the opportunity to build a brighter future. 

If you’re a veteran in need of services, click here to request services today. 

If you know a veteran who could benefit from 100% free services and a community of like-minded people, encourage them to contact us. We’re here to serve those who served U.S.