From Scrub Tech to Trailblazing Advocate: Marlene Roll’s Unstoppable Service to Veterans

Veterans Outreach Center

This Women’s History Month, Veterans Outreach Center celebrates Marlene Roll, a woman whose life is a powerful testament to the impact of dedicated service. From her time as an Army Operating Room Technician to her groundbreaking leadership within the Veterans of Foreign Wars (VFW) and beyond, Marlene has consistently broken barriers and championed the cause of her fellow veterans. Her story is one of resilience, leadership, and a deep-seated passion for advocacy.

Marlene’s journey began in 1986 when she enlisted in the US Army Reserve. Her eight years of service, including deployment during Operation Desert Shield/Desert Storm, saw her excel as an Operating Room Technician, earning commendations for her resourcefulness and initiative and achieving the rank of Sergeant. This demanding experience laid the foundation for a lifetime of service. 

Upon returning home, Marlene immersed herself in the veteran community, joining the VFW in 1991. Often the first woman to hold many positions she filled, she served three terms as Post Commander, rose to Erie County Commander, and, in 2015-16, became the Department Commander for New York State. Throughout her VFW career, she held crucial roles, including Special Recruiter, Membership Chairman, Patriotic Instructor, Chief of Staff (for two terms), State Inspector, and Women Veteran Chairperson (for three terms). She even formed a new, ‘Female Focused’ VFW post – the first of its kind in the nation, Kubik/Galloway Post #12097, in 2010. 

Her influence and advocacy extended to the national level, where she served as a Certified National Recruiter for 13 years, a VA Accredited Veterans Service Officer, a member of the National Legislative Committee for many years, and a key National Women’s Committee member. Marlene testified before Congress on the critical issue of sexual assault in VA Hospitals, demonstrating her fearless commitment to addressing complex challenges facing veterans. She held dual accreditation with the American Legion and the VFW. 

As Director of Erie County Veterans Services, she spearheaded initiatives to connect with the veteran community, including partnering with local organizations to conduct Town Hall Outreaches, creating a database of unemployed veterans to circulate job opportunities, and organizing job fairs. She established a weekly presence in the Buffalo Veterans’ Treatment Court, assisting veterans with claims and services. As Interim Director of Monroe County Veterans Service Agency, she helped modernize the agency. She later continued this crucial work as an Assistant Department Service Officer for the Department of New York VFW. 

However, Marlene’s commitment extends far beyond the VFW and government agencies. Her extensive involvement in organizations like the Military Order of the Cooties, American Legion, 40 & 8, DAV, and Am Vets, as well as her service on numerous boards (Higher Ground NY, WNY National VA Cemetery, Buffalo Naval & Military Park, and the VA Batavia Veteran’s Home), showcases her holistic approach to veteran support. As of 2023, she is President of the New York State Council of Veteran Organizations. 

Beyond her advocacy, Marlene is a successful entrepreneur. For 17 years, she used her business acumen and dedication to providing quality care to design, build, and operate Tri-County Kennel, Inc. 

Marlene’s passion is also evident in her role as a mentor. She serves as a Veteran Mentor in Judge Russell’s Veterans Treatment Court and a Veteran Advisor to PACT, now the Veterans Experience Committee, at the Buffalo VA, guiding veterans through complex systems and providing invaluable support. Her tireless work has directly improved the lives of many veterans, and her impact is recognized with the Susan B. Anthony Award and induction into the NYS Veterans Hall of Fame. 

“While I may have been naïve going into the military, it has given me many life lessons and opportunities and has made me who I am today,” Marlene said. “I choose to continue to serve my veteran community out of passion for those who have also served our great country and the families they left behind while volunteering or drafted.” 

Marlene Roll, supported by her husband, Jim, for 38 years, is a true trailblazer. She embodies the spirit of selfless service, breaking down barriers and paving the way for future generations of women veterans. This Women’s History Month, we salute Marlene – a dedicated advocate, a proven leader, and an inspiration.

Understanding the Female Veteran Homelessness Crisis

Picture of Laura Heltz, Executive Director & U.S. Army Veteran

Laura Heltz, Executive Director & U.S. Army Veteran

For female veterans, the transition to civilian life can be full of unique challenges, and for some, it leads to the devastating reality of homelessness. This isn’t a simple issue with easy answers; it’s a complex web of trauma, economic hardship, and systemic barriers. To truly understand and address this crisis, we have to look deeper than the surface and recognize the specific struggles faced by women who have served.

Understanding the Scope of the Problem 

The statistics paint a concerning picture. Female veterans are at a higher risk of homelessness compared to male veterans and civilian women. Data from the U.S. Department of Housing and Urban Development shows that, despite total homelessness among veterans decreasing, homelessness among female veterans increased by nearly 24% from 2020 to 2023. The data also states, “In that same period, the number of unsheltered women Veterans—those living on the streets, in a car, or in another unsafe situation—jumped nearly 48%, from 1,464 to 2,165.” 

The trend is clear: these women are facing housing instability at an alarming rate.

The Unique Challenges of Female Veterans Experiencing Homelessness 

Female veterans facing homelessness endure a distinct set of challenges that compound the already large challenges of housing instability. They often grapple with heightened safety concerns, as traditional shelters may not provide adequate security or privacy. For female veterans who have experienced military sexual trauma (MST), this vulnerability can make life even more challenging. Female veterans who experienced MST can have heightened anxiety and fear in communal living situations. Data from the Department of Veterans Affairs reports that one in three women say they experienced MST during their military service. 

Furthermore, many female veterans are mothers, adding the complex challenge of childcare to their search for stable housing. The lack of family friendly shelters and support services makes it harder to maintain custody of their children and provide a safe environment for them. What’s more, access to essential healthcare – particularly mental health and reproductive health services – becomes more challenging without a consistent address. This lack of access can worsen existing health conditions and hinder their ability to find a job or stable housing. 

Beyond these practical difficulties, female veterans also confront a unique form of social isolation. The stigma surrounding homelessness, coupled with the often-overlooked presence of women in the veteran community, can lead to feelings of invisibility and despair. They may hesitate to get help due to shame or fear of judgment, further isolating them from crucial support networks. The intersection of gender, veteran status, and homelessness creates a complex web of challenges that demand specialized interventions. 

It’s not simply a matter of providing shelter; it’s about addressing the underlying traumas, supporting family structures, and ensuring access to comprehensive care that acknowledges the unique experiences of women who have served.

How You Can Make a Difference 

Fortunately, there are solutions. Our recently opened Otto’s Phoenix House provides safe, supportive housing designed specifically for female veterans and their children, offering a stepping stone to stability and self-sufficiency. But specialized housing is just one piece of the puzzle. We must also address the root causes of homelessness through access to a full suite of supportive services like wellness, employment, job training, and more. VOC offers these services, among others, to veterans free of charge. 

Community involvement is crucial, too. You can make a difference by volunteering your time, making a financial investment, raising awareness, and fostering empathy. Together, we can break down the stigmas and build a more supportive environment. 

Let’s remember that these women have served our country with honor and dedication. They deserve our unwavering support as they navigate the challenges of civilian life. By recognizing their unique needs and working together, we can ensure that every female veteran has a safe place to call home and the opportunity to build a brighter future. 

If you’re a veteran in need of services, click here to request services today. 

If you know a veteran who could benefit from 100% free services and a community of like-minded people, encourage them to contact us. We’re here to serve those who served U.S.

The Long-Term Effects of Low-Level Blasts: New Legislation Offers Hope for Disability Benefits

Picture of Laura Heltz, Executive Director & U.S. Army Veteran

Laura Heltz, Executive Director & U.S. Army Veteran

Many veterans experience repeated exposure to low-level blasts during their military service, both in and out of combat. These exposures can cause subtle damage to the brain and body that may not be immediately apparent. The effects of the damage can manifest years later.

Over time, this damage can show up in a variety of ways, impacting veterans’ physical health, mental well-being, and overall quality of life.

  • Physical Health: Veterans may experience neurological issues such as headaches, dizziness, memory problems, and difficulty concentrating. They may also develop sleep disorders, tinnitus (ringing in the ears), and balance problems. In some cases, blast exposure has been linked to more serious conditions like Parkinson’s disease and chronic traumatic encephalopathy (CTE).

  • Mental Health: The invisible wounds of blast exposure can also take a toll on veterans’ mental health. They may experience increased rates of depression, anxiety, post-traumatic stress disorder (PTSD), and even suicidal ideation. These mental health challenges can strain relationships, disrupt careers, and lead to social isolation.

  • Quality of Life: The cumulative effects of these physical and mental health issues can significantly diminish a veteran’s quality of life. They may struggle with daily tasks, experience chronic pain, and face difficulties in their personal and professional lives. This can lead to financial strain, decreased independence, and a sense of hopelessness.

What’s more, because there are gaps in the medical evidence related to the long-term impacts of these repeated exposures, it makes it harder for veterans to receive the proper care and benefits if they develop blast-related health conditions later in life.

However, legislation is currently being urged forward in Congress that would require a detailed study about the long-term impacts of exposure to repetitive low-level blasts. Assuming the results of the study show a correlation between the repeated blasts and long-term health effects, it could lead to the establishment of new disability compensation benefits eligibility for veterans who were exposed to repetitive low-level blasts while serving in the military. This would be a big step forward in recognizing and addressing the hidden wounds that many veterans carry.

The Need for Action: It’s crucial to recognize and address the unique needs of veterans who have been exposed to low-level blasts. This includes:

  • Increased research: More research is needed to fully understand the long-term effects of blast exposure and develop effective treatments.

  • Improved diagnosis and care: Healthcare providers need to be trained to recognize the subtle signs and symptoms of blast-related injuries.

  • Greater awareness: Raising awareness among veterans, their families, and the public about the potential impact of low-level blasts is essential.

We’re hopeful that this study will proceed and show the needed evidence to get veterans the help and support they’ve earned. As we continue to monitor this legislation, we have a number of free services for veterans and their families that can help them navigate the physical, mental/emotional, and quality of life challenges that can come from military service. Please request services today to get started.